We currently offer sizes for children ranging from newborn all the way up to 7 years old. That means whether you’re looking for something tiny and delicate for a brand-new baby, or a cozy, slightly larger sweater for a preschooler or early grade schooler, we’ve got you covered. We know that little ones grow so quickly, and every child grows at their own pace, so our size range was designed to give families flexibility. Many parents also appreciate that they can order a slightly larger size so the sweater lasts longer as their child grows.

Yes, we provide a very clear and detailed size guide to help you choose with confidence. You’ll be able to compare your baby’s height and weight to the guide and select the most comfortable fit. But we don’t just stop there — if you’re unsure, our customer care team is always happy to help. You can simply share your child’s measurements with us, and we’ll give you personal advice on which size would be best. Parents often find it reassuring to get that second opinion, especially when ordering for a special occasion. We want every sweater to fit not only beautifully but also comfortably, so your baby feels free and cozy wearing it.

At the moment, we are able to embroider only one line of text on each sweater. This is to ensure that every name is stitched neatly, centered properly, and remains easy to read. Longer or double names sometimes compromise the balance of the design, and we never want to deliver a sweater that doesn’t look perfect. That said, we understand how meaningful it can be for families with double names or longer names, and it’s something we are actively considering for future updates. For now, we focus on one beautifully embroidered line — a timeless, elegant personalization that highlights your baby’s name in the most charming way.

Yes — and this is something that truly sets CosyCutie apart. Very few personalized brands offer this option, but we believe it’s essential. Before we begin stitching, you’ll receive a digital preview of your baby’s name on the sweater, showing you the font, placement, and color you’ve chosen. This way, you can double-check spelling, make sure everything looks exactly as you imagined, and feel confident about your order. We know how personal this keepsake is, and we want you to feel completely at ease, knowing that what arrives at your door will look exactly like the preview you approved.

Right now, we offer 10 beautiful sweater colors, paired with 10 embroidery thread colors and one classic font style. We’ve chosen these options carefully to ensure every design looks timeless and elegant. Please note that while we do our best to represent colors accurately, slight variations may occur due to different lighting conditions or screen displays. For example, a shade might appear a little lighter in natural sunlight or slightly deeper indoors. These subtle differences are normal with handcrafted products, but rest assured, each sweater is made to look just as charming in real life as it does in the photos.

Absolutely. Every CosyCutie sweater is made from premium, hypoallergenic yarn that is completely free from harsh chemicals, dyes, and irritants. We select only materials that are soft, breathable, and safe enough for the most delicate newborn skin. Each piece is crafted with the intention that you could put it on your baby from their very first day home. Comfort and safety aren’t just promises — they are the foundation of everything we make.

This is something we take very seriously. Before we begin production, you’ll receive a preview of your embroidery design to double-check the spelling and placement. Once you approve it, the responsibility is fully on us to deliver exactly what you saw. Our embroidery team follows a careful quality control process to ensure each name is perfectly centered, evenly stitched, and looks exactly as promised. Your trust matters to us, and accuracy is a commitment we never compromise on.

Since every sweater is made-to-order, please allow 10 - 14 business days for us to craft your piece with care. Once it’s ready, shipping typically takes 7–15 business days depending on your location. As soon as your order is on its way, you’ll receive a tracking link so you can follow its journey to your doorstep. We always recommend ordering a little earlier if the sweater is for a special event like a birthday or baby shower, just to make sure it arrives in plenty of time.

Yes — no matter where you are in the world, we’ll do our best to get your CosyCutie sweater to you. We’re proud to serve families globally and love seeing our keepsakes become part of little ones’ stories everywhere.

If your order ever takes longer than expected, the first step is to contact our support team so we can look into it right away. If your delivery goes beyond the timeframe we’ve committed to, we’ll make it right — whether that means compensation, replacement, or another solution that ensures you feel cared for. We know many of our customers order for special occasions, and we take our responsibility to deliver on time very seriously.

If this happens, please reach out to us directly. Our team will guide you through the next steps and help resolve the issue as smoothly as possible. Every situation is a little different, but we’ll always do our best to make sure you feel supported and satisfied with your purchase.

Because each sweater is made uniquely for your child, we are generally unable to accept returns or exchanges on personalized items. However, if the mistake is on our side — for example, if the embroidery is incorrect or the product does not match what you approved — we will absolutely take responsibility and make it right. For this reason, we encourage you to double-check all personalization details carefully before placing your order.

If your sweater arrives damaged or the embroidery isn’t what you approved, please contact us right away. We will investigate and provide a solution — whether that’s a replacement or another form of support. We stand behind the quality of our products and want you to feel completely confident in every order.

This is a thoughtful question, and we understand why some parents may feel cautious. Many families choose name embroidery as a way to celebrate milestones, for photos, or as a keepsake rather than for everyday public wear. If you’re concerned about privacy or safety, we recommend using the sweater primarily in safe, personal settings — such as at home, during family events, or in photoshoots. Ultimately, personalization is a choice, and we want you to feel comfortable and secure in how you use it.

CosyCutie is a small business, and we see that as our greatest strength. Unlike mass-produced brands, we have the freedom to choose only the highest-quality materials, devote careful attention to every detail, and personally care for every customer. Each sweater is handcrafted, personalized, and made to order — which means no shortcuts and no compromises. What you’re receiving isn’t just a piece of clothing; it’s a keepsake made with love, designed to last, and created to carry meaning for your family.