Return & Refund Policy
At CosyCutie, we want you to enjoy a smooth and enjoyable shopping experience. That's why we offer a simple and hassle-free return policy:
No Need to Return Items!
If there’s an issue with your order, you can keep the item as a gift from us, showing our commitment to your satisfaction.
10-Day Full Refund or Free Replacement
If you experience any of the following within 10 days of receiving your order, we will gladly offer you a full refund or send a free replacement:
- Item received is defective/damaged/broken/does not work properly.
- Item received is different from the description.
- Incorrect or mismatched size.
- Lost/missing items.
What’s Not Covered
We cannot offer a refund or replacement for the following situations:
- Requests made after 10 days from delivery.
- Pick the wrong size, product, address, custom information, etc.
- Damage caused by misuse, mishandling, or poor care.
- Items that have been washed, worn, soiled, or damaged by the customer
- Change of mind, personal taste, or other personal reasons
Refund and Replacement Service Procedure
- Step 1: Contact Customer Service Here
- Step 2: Request Refund/Replacement details with photos of the items you received and the received package's cover including the detailed shipping label to best assist you.
- Step 3: Get Refund or Replacement after we received your ticket.
Refund Time
If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:
- Credit Card: Up to 10 business days.
- Paypal: 3 to 5 business days.